PRIVACY NOTICE
Last updated February 06, 2020
Thank you for choosing to be part of our community at Tranquil Garden Rooms Ltd ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at hello@tranquilgardenrooms.com.
When you visit our website https://www.tranquilgardenrooms.com(the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE USE YOUR INFORMATION?
- WILL YOUR INFORMATION BE SHARED WITH ANYONE?
- WHO WILL YOUR INFORMATION BE SHARED WITH?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
- WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when youexpress an interest in obtaining information about
us or our products and Services, when you participate in activities on the Website (such as by posting messages in our
online forums or entering competitions, contests or giveaways) or otherwise when you contact us.The personal information that we collect depends on the context of your interactions with us and the Website, the choices
you make and the products and features you use. The personal information we collect may include the following:
Personal Information Provided by You. We collect names; email addresses; phone numbers; mailing addresses; and other similar information.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit ourWebsite.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.tranquilgardenrooms.com/data-policy/.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
- HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract
with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for a variety of business purposes described below. We process your
personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a
contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing
grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process. If you choose to link your account with us to a third-party account
(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties
to facilitate account creation and logon process for the performance of the contract.
To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a
testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or
delete your testimonial, please contact us athello@tranquilgardenrooms.comand be sure to include your name,
testimonial location, and contact information.Request feedback. We may use your information to request feedback and to contact you about your use of
our Website.
To enable user-to-user communications. We may use your information in order to enable user-to-user
communications with each user's consent.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in
working order.
To send administrative information to you. We may use your personal information to send you product, service and
new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for
example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory
requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to
inspect the data we hold to determine how to respond.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns,
and exchanges made through theWebsite.
Administer prize draws and competitions. We may use your information to administer prize draws and competitions
when you elect to participate in our competitions.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the
requested service.
To respond to user inquiries/offer support to users.We may use your information to respond to your inquiries and
solve any potential issues you might have with the use of our Services.
- WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your
rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information for a
specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business
interests.
Performance of a Contract:Where we have entered into a contract with you, we may process your personal
information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with
applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a
court order or a subpoena (including in response to public authorities to meet national security or law enforcement
requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take
action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety
of any person and illegal activities, or as evidence in litigation in which we are involved.More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any
merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Vendors, Consultants and Other Third-Party Service Providers.We may share your data with third-party vendors,
service providers, contractors or agents who perform services for us or on our behalf and require access to such
information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services,
customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website,
which will enable them to collect data on our behalf about how you interact with our Website over time. This information
may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or
features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any
of your information with third parties for their promotional purposes. We have contracts in place with our data
processors, which are designed to help safeguard your personal information. This means that they cannot do anything
with your personal information unless we have instructed them to do it. They will also not share your personal
information with any organization apart from us. They also commit to protect the data they hold on our behalf and to
retain it for the period we instruct.
Business Partners. We may share your information with our business partners to offer you certain products, services
or promotions.
- WHO WILL YOUR INFORMATION BE SHARED WITH?
In Short: We only share information with the following categories of third parties.
We only share and disclose your information with the following categories of third parties. If we have processed your data
based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the
section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".
Data Analytics Services
Finance & Accounting Tools
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific
information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie
Notice:https://www.tranquilgardenrooms.com/data-policy/.
- HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless
otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice,
unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No
purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize
such information, or, if this is not possible (for example, because your personal information has been stored in backuparchives), then we will securely store your personal information and isolate it from any further processing until deletion is
possible.
- HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any
personal information we process. However, despite our safeguards and efforts to secure your information, no electronic
transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot
promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security,
and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal
information, transmission of personal information to and from our Website is at your own risk. You should only access
the Website within a secure environment.
- DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that
you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of
the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate
the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data
we may have collected from children under age 18, please contact us at hello@tranquilgardenrooms.com.
- WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that
allow you greater access to and control over your personal information.You may review, change, or terminate your account at
any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the
right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict
the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also
have the right to object to the processing of your personal information. To make such a request, please use thecontact
details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any
time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the
processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have
the right to complain to your local data protection supervisory authority. You can find their contact details
here:http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available
here:https://www.edoeb.admin.ch/edoeb/en/home.html.
Cookies and similar technologies:Most Web browsers are set to accept cookies by default. If you prefer, you can usually
choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this
could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers onour Website visithttp://www.aboutads.info/choices/. For further information, please see our Cookie
Notice:https://www.tranquilgardenrooms.com/data-policy/.
- CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or
setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored
and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been
finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the
future, we will inform you about that practice in a revised version of this privacy notice.
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal
information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California
residents to request and obtain from us, once a year and free of charge, information about categories of personal information
(if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which
we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to
make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to
request removal of unwanted data that you publicly post on theWebsite. To request removal of such data, please contact us
using the contact information provided below, and include the email address associated with your account and a statement
that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that
the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
- DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and
the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you
to review this privacy notice frequently to be informed of how we are protecting your information.
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us athello@tranquilgardenrooms.com or by post to:
Tranquil Garden Rooms Ltd
86 Fir Street
Cadishead
Manchester, Greater Manchester M44 5AG
United Kingdom
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?Based on the applicable laws of your country, you may have the right to request access to the personal information we collect
from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal
information, please visit:https://www.tranquilgardenrooms.com/contact-us-2/
COOKIE POLICY
This Site is owned by Tranquil Garden Rooms Ltd, whose registered office is 86 Fir Street, Greater Manchester, M44 5AG.
The information we collect
We take protection of your privacy seriously. The information below provides an overview of how we protect your privacy whenever you are on this site.
We collect information when you choose to submit it to us. On our website, we provide opportunities for you to write to us via e-mail or telephone us. You may be asked to provide your name, e-mail address or other information.
Third party providers featured on or linked to by our Site may collect information. We have no control over this.
How we use the information
We gather this information to enable us to provide you with a product or service, or improve our Site and the products and services we offer. The relevant information is also used by us, to communicate with you on any matter relating to the provision of products or services or in general, for example by direct mail.
We may also wish to provide you with information about special features on our website or any other service or product we think may be of interest to you. If you would rather not receive this information, please send an e-mail to mark@tranquilgardenrooms.com.
Cookies
Cookies are simple text files that improve your internet browsing experience. They allow you to save preferences, shopping baskets and login details, help you to navigate between pages more efficiently and allow websites to recognise you as a returning user.
The cookies on our website provide us with information on how anonymous visitors find and use our website. They also allow login areas and shopping carts to function properly.
Your consent
By submitting your information, you consent to the use of that information as set out in this policy. If we change our Privacy Policy we will post the changes on this page. Continued use of this service will signify that you agree to any such changes.
Use of this site
The information and materials available on this site are provided as a guide to our services and those of our members. We make no warranties, representations or give any undertakings (whether expressed or implied) of any kind as to the services offered by members featured on this site.
We do not accept any liability that may arise from using this website, downloading information from it or for following links contained within it.
You agree not to bring any claim against us arising from your purchase or use of the third party supplied products and services.
Applicable Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and any disputes will be decided by the English courts.